Question 1

How do I know which psychotherapy service is right for me?

Accepted Answer

The type of psychotherapy service depends on the needs of the 'client' (individual, couple, or family) and ultimately what goals need to be achieved. Your therapist will work with you to explore the best option and collaboratively determine the best therapeutic service for you.

Question 2

What are your specializations?

Accepted Answer

Anxiety, Child Behavioral Issues, Co-parenting, Depression, Relational Discord, Self-esteem, Stress Management, and Trauma.

Question 3

Do you accept mental health insurance?

Accepted Answer

I am a contracted provider with the following Insurance companies listed by state:

California:
 • Aetna
 • Carelon Behavioral Health
 • Cigna/Evernorth
 • Blue Cross Blue Shield of Massachusetts
 • Blue Shield of California
 • Magellan
 • Optum
 • Quest Behavioral Health
 • United Heathcare

Oregon:
 • Aetna
 • Carelon Behavioral Health
 • Cigna/Evernorth
 • Blue Cross Blue Shield of Massachusetts
 • Optum
 • Quest Behavioral Health
 • Regence BlueCross BlueShield 
 • United Heathcare

If your therapist is not a contracted provider with your insurance company, Superbills are provided to clients (upon request) to take back to their insurance provider to seek reimbursement for their mental health services. Please be sure to check with your insurance provider to see if they offer reimbursement of mental health services. B.O.L.D.L.Y. Therapy cannot guarantee your insurance company will reimburse you for services.
 
Questions you may want to ask your insurance provider include: 
 
1. Do I have mental health insurance benefits?
2. What is my deductible and has it been met?
3. How many sessions per year will my insurance cover?
4. What is the coverage amount per therapy session?
5. Is approval required from my primary care physician before starting mental health services?

Question 4

Do you offer Good Faith Estimates?

Accepted Answer

Yes, B.O.L.D.L.Y. Therapy is required by law to inform uninsured and private pay clients that you have a right to a “Good Faith Estimate” to help you estimate the expected service charges you may be billed for psychotherapy treatment.
 
You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost.
 
Under the No Surprises Act, health care providers need to give clients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services.
 
You have the right to receive a Good Faith Estimate for the total expected cost of any nonemergency healthcare services, including psychotherapy services.
 
You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service.
 
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.
 
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises

Question 5

When is payement for therapy due?

Accepted Answer

Payment is due at the start of each therapy session.

Question 6

What forms of payment do you accept?

Accepted Answer

Credit/Debit Cards, HSA/FSA Accounts, Zelle, and Checks (made payable to B.O.L.D.L.Y. Therapy).

Question 7

What is your cancellation policy?

Accepted Answer

Clients are required to cancel their therapy sessions at least 24 hours in advance of their appointment, in order to avoid being charged the full fee for the scheduled therapy session.

Question 8

What is the process for referrals?

Accepted Answer

If for some reason you require a higher level of care or other additional services (medication, specialists, etc.), your therapist will provide you with referrals, as needed.

Question 9

I requested a consultation, now what?

Accepted Answer

Thank you for reaching out. You should get a response back within 24 hours of the next business day. The consultation should be no more than 15 minutes. During the consultation, your therapist will gather information regarding your symptoms and discuss fees and policies. If it is determined that you may benefit from therapy services, your therapist will schedule your intake appointment to begin therapy services.

B.O.L.D.L.Y.

THERAPY

A Marriage and Family Therapy

Professional Corporation

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