FAQ

NOTICE: B.O.L.D.L.Y. Therapy provides mental health services to clients who live within the State of California. 

FREQUENTLY ASKED QUESTIONS

How do I know which psychotherapy service is right for me?


The type of psychotherapy service depends on the needs of the 'client' (individual, couples, or family) and ultimately what goals need to be achieved. Your therapist will work with you to explore the best option and collaboratively determine the best therapeutic service for you.




When is payement for therapy due?


Payment is due before the start of each therapy session.




Do you accept mental health insurance?


Yes. At this time B.O.L.D.L.Y. Therapy is a contracted provider with Cigna Insurance. If your therapist is not a contracted provider with your insurance company, Superbills are provided to clients (upon request) to take back to their insurance provider to seek reimbursement for their mental health services. Please be sure to check with your insurance provider to see if they offer reimbursement of mental health services. B.O.L.D.L.Y. Therapy cannot guarantee your insurance company will reimburse you for services. Questions you may want to ask your insurance provider include: 1. Do I have mental health insurance benefits? 2. What is my deductible and has it been met? 3. How many sessions per year will my insurance cover? 4. What is the coverage amount per therapy session? 5. Is approval required from my primary care physician before starting mental health services?




What are your specializations?


Anxiety, Child Behavioral Issues, Co-parenting, Depression, Relational Discord, Self-esteem, Stress Management, and Trauma.




What is your cancellation policy?


Clients are required to cancel their therapy sessions at least 24 hours in advance of their appointment, in order to avoid being charged the full fee for the scheduled therapy session.




What is the process for referrals?


If for some reason you require a higher level of care or other additional services (medication, specialists, etc.), your therapist will provide you with referrals, as needed.




I requested a consultation, now what?


Thank you for reaching out. You should get a response back within 24 hours of the next business day. The consultation should be no more than 30 mintues. During the consultation, your therapist will determine your therapy needs, and fees for therapy will be discussed. If you qualify for therapy, your therapist will schedule your intital intake assessment.




What forms of payment do you accept?


Credit/Debit Cards and Checks (made payable to B.O.L.D.L.Y. Therapy).




Do you offer Good Faith Estimates?


Yes, B.O.L.D.L.Y. Therapy is required by law to inform uninsured and private pay clients that you have a right to a “Good Faith Estimate” to help you estimate the expected service charges you may be billed for psychotherapy treatment. You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost. Under the No Surprises Act, health care providers need to give clients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. You have the right to receive a Good Faith Estimate for the total expected cost of any nonemergency healthcare services, including psychotherapy services. You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises